**HR CONNECT S.A. DE C.V. is seeking a Telephone Customer Service Agent in Coyoacán, Mexico City** ------------------------------------------------------------------------------------------------------ ### **Telephone Customer Service Agent** **Join our team and deliver an excellent customer experience!** We are looking for service-oriented individuals with excellent communication skills and customer service experience to join our multichannel call center. ### **Requirements** * Completed high school diploma (full, legible certificate) * Minimum of **1 year of customer service experience in a multichannel call center** * Proficiency in PC usage and digital tools * Excellent voice tone, diction, and spelling * Strong customer service orientation ### **Responsibilities** * Provide customer support through multiple channels: **phone calls, chat, and email** * Resolve customer inquiries and guide them regarding their **online purchases** * Assist with: + Order tracking + Exchanges and returns + Departmental card transactions + Billing ### **We Offer** * Statutory benefits from day one * **Monthly food vouchers** (deposited during the second half of each month) * **Life insurance** * **$1,000 retention bonus** upon completing 3 months with the company ### **If you meet the profile and seek job stability, this opportunity is for you.** **Apply now and become part of our team!** **Desired education level:** High School **Desired experience level:** Entry Level **Departmental function:** Customer Service **Industry:** Manufacturing, Consumer Goods *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6949954d6900003b00367d77\&source\=indeed