**REQUIREMENTS:** Bachelor’s degree, incomplete undergraduate degree, or technical degree in economics-administration, engineering, sciences, or related fields. Minimum two years of experience in a similar position in a Call Center (collections experience is mandatory), managing teams (verifiable). Proficiency in Microsoft Office suite (intermediate-to-advanced Excel, Word, and PowerPoint for executive presentations). Experience with predictive dialers and digital collection tools; generally, Call Center management systems. Leadership, coaching, and feedback skills applied to team members. Effective communication and problem-solving abilities. Analytical and synthetic capacity, ability to identify trends and make decisions. Residence near the workplace (no more than 1 hour and 20 minutes away). **RESPONSIBILITIES:** Supervision and coordination of operations for assigned campaign staff in the call center, including supervisors and telephone agents. Ensuring achievement of financial and recovery targets assigned to the campaign. Monitoring performance metrics and preparing reports to enhance team efficiency. Defining and implementing collection strategies, as well as preparing executive reports and summaries. Client interaction and meetings. **WORK SCHEDULE:** Monday to Friday: 8:00 AM to 7:00 PM (with one-and-a-half-hour break and lunch). Saturday: 8:00 AM to 2:30 PM, including break time. **WE OFFER:** Monthly salary ranging from $15,000.00 to $18,000.00 MXN, depending on qualifications. Productivity bonus for achieving objectives. Statutory benefits. Life insurance and health plans (dental, nutritional, vision, pet, etc.). Parking space. Cafeteria. **WORK LOCATION:** Torre Área, 10 minutes from MB and Perisur Trolleybus station.