Bilingual Customer Service Representative

Description

Summary: We are seeking a Call Center Representative to serve as a liaison, effectively solving customer issues and inquiries while maintaining high customer satisfaction. Highlights: 1. Manage inbound/outbound calls and resolve customer issues effectively. 2. Build sustainable relationships and engage customers. 3. Improve knowledge and performance through educational seminars. We are looking for a Call Center Representative that will be the liaison between our firm and its current and potential customers. The successful candidate will effectively solve customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior Responsibilities and Duties * Managing large amounts of inbound and outbound calls in a timely manner * Following call center “scripts” and "processes" when handling different topics * Identifying customers needs * connect potential clients to the USA offices * Build sustainable relationships and engage customers by taking the extra mile * Keep records of all conversations in our call center database in a comprehensible way * Frequently attend educational seminars to improve knowledge and performance level * Meet personal/team qualitative and quantitative targets Qualifications and Skills * Organizational skills * Attention to detail * Strong phone and verbal communication skills along with active listening * Excellent communication skills in English and Spanish * Courteous * Strong customer service skills * Customer focus and adaptability to different personality types * Ability to multi\-task, set priorities and manage time effectively * Technology savvy, able to take accurate messages and notes Job Type: Full\-time Pay: $9,000\.00 \- $19,000\.00 per month Ability to commute/relocate: * 06500, Cuauhtémoc, CDMX: Reliably commute or planning to relocate before starting work (Required) Language: * English (Required) Work Location: In person