**AUDIT MANAGEMENT GROUP is seeking a CALL CENTER QUALITY ANALYST in Cuauhtémoc, Mexico City** ------------------------------------------------------------------------------------------------ ***CALL CENTER QUALITY ANALYST*** ------------------------------------- *Mexico City, near MB El Ahuehuete / Insurgentes Metro Station* *Monday to Friday \| 9:00 a.m. to 6:00 p.m.* *Day off on either Saturday or Sunday* *On-site* ### **WE OFFER** * Stable employment (indefinite-term contract) * Fixed weekday schedule * Central location with easy access ### **REQUIREMENTS** * Completed high school education * Basic PC and Excel skills * Minimum **3 months** of experience as a Quality Monitor, Consultant, or Analyst in a Call Center * Positive attitude, responsibility, and teamwork skills ### **RESPONSIBILITIES** * Monitoring calls (live or recorded) * Providing feedback to agents * Recording evaluations * Supporting training for new hires * Occasionally assisting with call handling ### **INTERESTED CANDIDATES** Please send your **updated CV** to: **Desired education level:** Basic **Desired experience level:** Entry Level **Departmental function:** Customer Service **Industry:** Call Centers / Telemarketing *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=694ed21d3c00006b00fd876b\&source\=indeed