call center agent

Description

Job Summary: We are seeking a Customer Service Telephone Agent for the tourism sector, responsible for handling calls, resolving inquiries, and guiding customers interested in travel options. Key Highlights: 1. Customer service via telephone in the tourism sector. 2. Paid training and short-term career advancement opportunities. 3. Internal programs for Saturday rest. **Beyond Experience is looking for a call center agent in Tabacalera \- Cuauhtémoc, Mexico City** -------------------------------------------------------------------------------------------- **Customer Service Telephone Agent – Tourism Sector** ------------------------------------------------------------- **Company:** Beyond Experience **Location:** Mexico City / Near Revolución metro station **Job Description:** Beyond Experience is currently seeking personnel for its telephone-based customer service department. This position focuses on assisting individuals interested in learning about travel options, answering questions, and guiding customers during their initial contact. **Responsibilities:** * Answer incoming calls from potential customers * Provide information about available tourism services * Clearly and professionally answer frequently asked questions * Refer interested customers to the sales team * Record basic information for each interaction **Compensation and Benefits:** * Base monthly salary: $9,500 * Punctuality bonus: $1,500 per month * Weekly performance bonus: $1,000 * Estimated monthly income: $12,000 to $15,000 * Statutory benefits * Paid training * Internal programs for Saturday rest * University partnership agreements * Short-term career advancement opportunities **Schedule:** * Monday to Friday: 9:00 AM – 4:00 PM * Saturday: 9:00 AM – 2:00 PM **Requirements:** * Completed or ongoing high school education * Experience in telephone customer service (preferred but not mandatory) * Verbal communication skills * Basic computer proficiency * Service-oriented attitude and sense of responsibility Interested candidates may apply through this channel. **Desired Education Level:** High School **Desired Experience Level:** Mid-level **Departmental Function:** Marketing / PR / Communications **Industry:** Call Centers / Telemarketing **Skills:** * Proactivity * Marketing * Customer service *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69d193e03d000040008f0c92\&source\=indeed*