Job Summary: Bride Coordinator for a store specializing in bridal trousseaus and wedding dresses, focused on delivering personalized and exceptional service to clients to ensure a unique and memorable shopping experience. Key Highlights: 1. Personalized and exceptional service for brides. 2. Specialized advisory and consulting services in bridal fashion. 3. End-to-end management of the wedding dress purchasing process. **Position: Bride Coordinator** **Department:** Personalized Service / Specialized Sales **Industry:** Bridal trousseau and wedding dress store **Job Objective** To guarantee personalized and exceptional service to each bride throughout her entire purchasing process, ensuring a unique, emotional, and memorable experience aligned with the brand’s values and standards. **Functions and Responsibilities** * Provide **personalized service to each client**, listening attentively to her needs, expectations, and personal style, and accompanying her in selecting her ideal trousseau or wedding dress. * **Manage and oversee the entire purchasing process**, from the initial appointment through to final product delivery. * Deliver **specialized advisory and consulting services**, offering recommendations suited to the occasion, personal style, budget, and timeline of each bride. * Coordinate internally with the **design, production, and development teams**, ensuring adherence to deadlines, quality standards, and specifications. * Create and nurture an **integrated accompaniment experience**, fostering an environment of trust, warmth, and professionalism throughout the entire process. * Supervise and monitor **inventory and stock control**, ensuring availability of required materials and products. * Manage and follow up on the **appointment schedule with new prospects**, maintaining punctuality and service quality. * Address and resolve **conflicts, incidents, or complaints**, consistently seeking optimal solutions for both the client and the company. * Generate **new leads and prospects**, meeting weekly prospecting and follow-up targets. * Coordinate **order shipping and delivery**, ensuring timeliness, presentation, and customer satisfaction. **Required Profile** * Experience in personalized customer service, preferably within the bridal, fashion, luxury, or premium service sectors. * Excellent interpersonal skills, empathy, and communication abilities. * Strong organizational, follow-up, and detail-oriented capabilities. * Passion for consultative sales and results-driven orientation. * Ability to handle sensitive and emotional situations professionally. * Proactivity, accountability, and commitment to the customer experience. **Key Competencies** * Premium customer service * Empathy and active listening * Organization and follow-up * Conflict resolution * Teamwork * Results orientation * **SALARY:** $10,000 to $12,000 monthly + commissions Base salary plus commissions Employment type: Full-time Salary: $10,000.00 – $12,000.00 per month Work location: On-site employment