CUSTOMER SUPPORT ASSISTANT

Description

Job Summary: Estafeta is seeking a Customer Support Assistant to provide administrative and operational tracking for items managed by customers, ensuring timely and efficient service. Key Highlights: 1. Growth opportunities. 2. Productivity bonus. 3. Position open to talent with disabilities. Commercial City: FEDERAL DISTRICT Publication Date: May 5, 2026 Schedule: Mon-Fri 9:00 AM to 6:00 PM; Sat 9:00 AM to 2:00 PM Description: **About the Company** At Estafeta, our passion for connecting people and businesses drives us forward. With over 45 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join Estafeta! **Location**(5 minutes from UAM Azcapotzalco Metrobús station) **Customer Support Assistant \- Administrative Assistant** **Position Objective** To provide administrative and operational tracking for customer-managed items—from shipping label creation to final delivery—ensuring timely, clear, and efficient service. **Requirements** * Education: High school diploma or certified technical degree * Minimum 1 year of experience in administrative tasks, support, customer service, or logistics * Intermediate proficiency in Microsoft Office, particularly Excel **Job Functions or Activities** * Creating shipping labels, pickup slips, and tracking shipments * Responding to requests, inquiries, and incidents via email and phone * Creating tickets and generating tracking reports * Tracking BT suppliers, client reservations, purchase orders, expense receipts, and budget estimates. * Managing administrative control of printers, document storage, and internal documentation—maintaining order, accuracy, and attention to detail in every process. **What We Offer You** * Growth opportunities. * Productivity bonus. * Food vouchers. * Benefits exceeding legal requirements. **Why Join Estafeta?** This **position is open to talent with disabilities.** At Estafeta, you don’t just work—you develop and grow within a dynamic team that values your talents. We believe in diversity and inclusion. **If interested, apply on Estafeta’s website.**