CUSTOMER SOLUTIONS ASSISTANT

Description

Job Summary: Estafeta is seeking a Customer Solutions Assistant to handle requests, follow up on incomplete shipments, manage goods, and provide support. Key Highlights: 1. Opportunity for individuals passionate about sales and customer service 2. Operational position focused on customer service 3. Teamwork and customer handling Customer Service City: FEDERAL DISTRICT Publication Date: May 6, 2026 Schedule: 9:00 AM to 6:00 PM Description: At **Estafeta**, our passion for connecting people and businesses drives us forward. With over 40 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and "estafétalo"! If you are passionate about sales and customer service, this opportunity is for you! **Customer Solutions Assistant (Seasonal)** **Location: Benito Juárez, Mexico City** **Position Objective:** Timely handling of requests from the shipment control department, ensuring compliance with performance indicators and customer satisfaction. * Handle and follow up on service reports promptly and accurately. * Contact customers when their shipment contains incomplete information, follow up, and collect correct information to ensure timely delivery per the contracted guarantee. * Goods handling: Scan incoming and outgoing shipments in the assigned area. Provide customer service and support, ensuring efficient and high-quality service. * Generation of damage reports / repackaging documents * RequirementsMinimum education required: High school diploma or completed technical program. * Minimum 6 months of experience in operational roles related to customer service, preferably in warehouses or distribution centers. * Basic proficiency in Microsoft Outlook, Excel, and Teams. Advanced customer service skills. **Requirements** * Minimum education: High school diploma * Ability to handle customers * Teamwork * Minimum experience: 6 months in customer service **What We Offer You:** * Competitive monthly salary * Life insurance