Job Summary: Professional to coordinate and support technicians in agricultural diagnostics and repairs, managing resources and ensuring service quality. Key Responsibilities: 1. Leadership of service teams and management of agricultural workshop operations 2. Coordination of high-complexity diagnostics and repairs 3. Resource management to optimize turnaround times and profitability **MARITAL STATUS:** No preference. **EDUCATION:** Bachelor’s Degree in Engineering / Technical Diploma / Diesel Technical Diploma **WORK EXPERIENCE:** Leading service teams and managing workshop resources in the agricultural sector, personnel management, fault diagnosis, component repair. **JOB DESCRIPTION:** Coordinate and support technicians in diagnostic tasks, form completion, and access to up-to-date technical information, with the objective of ensuring accurate diagnostics that minimize repair times, safeguarding and maintaining the necessary technical documentation for warranty claims and providing customers with feedback on repairs performed on their units; reporting identified faults to the estimator for quotation and updating the service advisor on unit completion and delivery to the customer. **CORE COMPETENCIES:** Problem analysis and resolution, business opportunity identification, decision-making, conflict management, negotiation, customer orientation, interpersonal relations, influence and persuasion. **KEY ACTIVITIES:** Manage available workshop resources to optimize service turnaround times, available personnel, and improve service area profitability. Advise technicians on high-complexity diagnostics and repairs, as well as on the use of standard repair times, avoiding excessive wait times and ensuring proper repairs. Provide management with feedback on completed jobs and delivery dates to enable timely customer notification regarding their units. Schedule equipment calibration, maintenance of production facilities, and procurement of tools required for workshop operations. Ensure quality of all work performed in the workshop through random quality checklists or applicable testing, with the objective of achieving first-time-right repairs and customer satisfaction. Monitor service indicators—such as workshop dwell time, training, workshop productivity—and propose action plans to maintain these indicators within target levels. Employment Type: Full-time, Contract-based Salary: $18,000.00 – $20,000.00 per month Benefits: * Savings fund * Sick leave days * Company parking * Free parking * Life insurance * Grocery vouchers Work Location: On-site employment