Job Summary: We are seeking a Collections Executive to manage customer returns, apply payments, and coordinate clarifications in a collaborative and dynamic environment. Key Highlights: 1. Be part of a committed and dynamic team. 2. Access to ongoing training programs to enhance your skills. 3. A collaborative and dynamic work environment. **We are looking for a Collections Executive to join our team at MCBrokers.** **Responsibilities** * Perform calculations, record, manage, and track customer return vouchers until resolution. * Correctly apply payments in the system according to internal procedures. * Identify and report discrepancies or inconsistencies in payment records. * Coordinate clarifications with Production, Customer Service, Claims, and Sales departments as needed. * Record interactions and follow up on cases in Salesforce CRM. * Escalate cases requiring intervention from higher-level personnel in a timely manner. **Requirements** * Minimum 1 year of experience in collections, back office, customer service, or administration. * General knowledge of insurance products, collections processes, and premium refunds. * Intermediate–Advanced proficiency in Excel and Google Workspace (40–60%) * Ability to work under pressure and manage multiple tasks. * Excellent communication skills and attention to detail. **Benefits** * Benefits exceeding statutory requirements. * We offer a collaborative and dynamic work environment. * Access to ongoing training programs to enhance your skills. This unique opportunity to join a committed and dynamic team is ideal for professionals seeking a challenging career path.
Juan García
Indeed · HR
Juan García
Indeed · HR
