Job Summary: We are seeking an empathetic and organized Receptionist to serve as Koltin’s first point of contact with customers, ensuring high-quality and warm service. Key Highlights: 1. Excellent and warm customer service from the first interaction. 2. Support membership operations to deliver an exceptional user experience. 3. Foster a trustworthy and warm environment for senior customers. **About Us:** At **Koltin**, we are redefining how we care for our parents, grandparents, and elders—helping them stay healthy, active, and independent for as long as possible. We do this through our health membership programs, which integrate: * Clinical care focused on prevention * Major medical expense coverage * Wellness and community programs We are the first company in Mexico dedicated to protecting adults aged 50 to 84. We are rapidly expanding nationwide with a clear purpose: transforming healthcare experiences for Older Adults—making them more human, accessible, and dignified. **About the Role** As a Receptionist, you will welcome customers at our facilities in Mexico City, located at Prolongación Vasco de Quiroga 4973, Zona La Ponderosa, Cuajimalpa de Morelos. You will represent Koltin from the very first physical interaction with our customers, delivering service that is both high-quality and warm. As a Receptionist, you will be part of the Membership team, responsible for managing all operational aspects to ensure our memberships deliver the best possible experience to our users. **Responsibilities** * Greet patients upon arrival, register them, and notify the physician that the patient is in the waiting room. * Provide patients with admission forms and new-patient forms, as well as copies of our clinic’s policies and legally required documents. * Process payments from patients with and without Koltin health memberships. * Verify appointments for new and returning patients based on physician availability and physical space capacity. * Call patients to remind them of upcoming appointments and assist them in scheduling external service tests. * Support the telemedicine team in organizing appointment schedules. * Attach study results to the electronic clinical record (database). * Provide patients with necessary support and guidance within our facilities. **You’re a great fit if you:** * Have customer service experience, especially with older adults. * Minimum education: completed high school. * Are empathetic, with excellent verbal and written communication skills. * Are proactive and energetic. * Can convey trust and warmth. * Enjoy teamwork and collaborating toward shared goals. * Share learnings to foster team and company growth. * Are comfortable using technology and new tools. * Manage time effectively and are highly organized. * Possess problem identification and resolution skills. * Ideally have experience in healthcare settings (clinics, pharmacies, dental offices). * Preferably: conversational English proficiency. **Role Objectives:** * Maintain smooth customer service flow according to internal protocols. * Deliver high-quality, warm service to every person visiting Koltin’s physical facilities. **Benefits:** Access to professional development tools and benefits, such as courses, workshops, books, etc. Unlimited private medical teleconsultations (general practitioner, nutritionist, and psychologist) for you and up to 3 family members. Access to physical wellness tools (TotalPass). 9 additional personal leave days per year, as mandated by law. Major Medical Expense Insurance. All necessary equipment to perform your job. A monthly stipend of $700 MXN in addition to your base salary. A one-time support payment of $2,500 MXN after the probation period.
Juan García
Indeed · HR
Juan García
Indeed · HR
