CUSTOMER SUPPORT

Description

Job Summary: We are seeking a customer service professional to provide information and resolve customer inquiries, complaints, and incidents through various channels. Key Highlights: 1. Phone and WhatsApp customer support 2. Resolution of inquiries, complaints, and incidents 3. Achievement of performance indicators **GRUPO TELMOV** A PROUDLY MEXICAN COMPANY WITH OVER 23 YEARS IN THE MARKET, PROVIDING SERVICES FOCUSED ON MOBILE TELEPHONY We are looking for **CUSTOMER SUPPORT** professionals to join our team. **REQUIREMENTS:** * Education: Completed high school diploma * Experience: At least 1 year in a similar position * Proficiency in using PCs * Excellent spelling * AVAILABILITY OF TIME. **RESPONSIBILITIES:** * Provide information regarding financing details * Timely resolution of customer inquiries, complaints, and incidents (via WhatsApp and phone) * Meet performance indicators (call duration, quality, satisfaction, etc.). **LOCATION:** * Xochimilco, CDMX **SCHEDULE:** * Rotating shifts: (9 AM \- 6 PM / 10 AM \- 7 PM / 11 AM \- 8 PM or 1 PM \- 10 PM) * Shifts change weekly * FIXED DAY OFF ON WEDNESDAYS **WE OFFER:** * $10,000 monthly salary * Performance bonus ($2,000 monthly) * Bi-weekly payments * Statutory benefits. **IF YOU ARE INTERESTED, APPLY THROUGH THIS CHANNEL OR SEND A WHATSAPP MESSAGE WITH YOUR RESUME TO 56\-47\-14\-46\-34!** Salary: $10,000\.00 \- $12,000\.00 per month Workplace: On-site employment