Technical Support Analyst

Description

Job Summary: A leading CCTV and GPS monitoring company is seeking a Technical Support Analyst to handle service order tracking, GPS equipment support, and report generation. Key Responsibilities: 1. GPS equipment support and tracking 2. Monitoring platform optimization 3. Connectivity report generation **CTalento is seeking a Technical Support Analyst in Torres De Padierna \- Tlalpan, Mexico City** ------------------------------------------------------------------------------------------------- **NATIONWIDE LEADING CCTV AND GPS MONITORING COMPANY,** ***URGENTLY SEEKING 3 TECHNICAL SUPPORT DESK ANALYSTS*** **LOCATION:** Bochil, Torres de Padierna, Tlalpan **WORK SCHEDULE:** * 8-hour operational shifts with rotating shift assignments **REQUIREMENTS** * Completed high school education * 1 year of customer service and technical support experience (call center) **KNOWLEDGE** * Microsoft Office * Commercial ticketing system operation * Familiarity with GPS platforms **RESPONSIBILITIES:** * Service order and installation tracking. * Support for monitoring GPS equipment availability and performance. * Generation and submission of GPS equipment connectivity status reports. * Optimization of monitoring platforms. * Database entry **QUALITY CONTROL** * Technical service personnel * Punctual arrival * Estimated work duration * Accurate completion and timely submission of service orders **WE OFFER** * $11,000 monthly gross salary * \+ Statutory benefits * AFTER 3 MONTHS * Food vouchers * Savings fund. APPLY NOW! **Desired education level:** Upper Secondary Education **Desired experience level:** Mid-level **Departmental function:** Logistics / Transportation **Industry:** Cybersecurity and Network Security **Skills:** * SUPPORT * Customer service * Tlalpan * High school diploma * GPS *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=699cdf307200004100903171\&source\=indeed*