FRONT DESK AGENT

Description

Position Summary: We are seeking an experienced Front Desk Agent in the hospitality industry to ensure prompt, efficient, and courteous service while managing occupancy and check-in/check-out processes. Key Highlights: 1. Dynamic front desk role in a hotel with a strong focus on customer service 2. Responsible for occupancy management and key operational processes 3. Opportunity to work in a professional hotel environment **Holiday Inn Plaza Universidad is looking for a Front Desk Agent!** If you have experience in **Hospitality** as a **Front Desk Agent**, we are looking for you. **WE OFFER:** * Timely bi-weekly salary payment * Statutory benefits (IMSS, Christmas bonus, vacation) * Complimentary uniforms * Life insurance * Job stability * Cafeteria service * Monthly commissions **REQUIREMENTS** * Minimum verifiable experience in front desk operations (mandatory). * Minimum English proficiency level B2 (mandatory). * Flexibility to work rotating shifts. * Familiarity with OPERA software. * Excellent personal presentation and strong service orientation. * Ability to maintain a positive attitude. **RESPONSIBILITIES:** * Verify the hotel’s current occupancy percentage at the start of each shift. * Review same-day departures and confirm that all reservations have appropriate guarantees and billing information. * Review same-day arrivals for room assignment and reservation status verification. * Check the Housekeeping report to identify possible room discrepancies. * Ensure prompt, efficient, and courteous service in accordance with company standards and policies. * Ensure that the check-in and check-out processes comply with established standards. * Verify that the cash drawer balance is complete at the beginning and end of each shift. **JOIN OUR TEAM!** **If interested, apply through this channel or send your CV to 55 4364 0460 to schedule your interview.** **You may also attend interviews Monday to Friday, 10:00 AM \- 2:00 PM, at Parroquia Street 1056, 03310, Santa Cruz Atoyac, CDMX — just 5 minutes from Zapata metro station; please bring your completed job application form and/or printed CV.** *We look forward to meeting you...* Employment Type: Full-time, Indefinite-term contract Salary: $10,800\.00 \- $12,800\.00 per month Benefits: * Company parking * Option for indefinite-term contract * Life insurance * Cafeteria service * Complimentary uniforms Application Question(s): * Have you used OPERA software? Education: * Completed high school (preferred) Experience: * Front desk: 1 year (preferred) Language: * English (preferred) Work Location: On-site employment