Receptionist - Call Center

Description

Job Summary: We are seeking talent to support colleagues and users by resolving IT incidents and documenting issues in the ticketing system. Key Highlights: 1. Excellent service attitude and enthusiasm for supporting colleagues. 2. Receiving and routing IT incidents, as well as resolving issues. 3. Ongoing training and professional development. Join our team!!! Become part of our organization—we are a multinational company actively seeking your talent. What We Are Looking For: - Minimum education: High school diploma in computing or completed or incomplete degree in systems engineering or related field. - Excellent service attitude - Enthusiasm for supporting colleagues - Experience in user support, strong verbal communication skills, accustomed to multitasking. Responsibilities: Receive IT incidents and route them to the appropriate department for follow-up. - Flexible working hours availability Responsibilities - Answering phone calls or emails - Documenting incidents in the ticketing system - Resolving problems in the short term - Providing guidance on topics related to the department -Following up on reports We Offer - Base salary of $10,000 MXN gross per month - Subsidized cafeteria - Rotating shift schedule from 7:00 AM to 8:00 PM - Ongoing training - Work location: Torre Mayor, 5 minutes from Sevilla or Chapultepec metro stations . -Requirements- Minimum education: Upper secondary education – Technological High School Diploma 1 year of experience Age: between 19 and 35 years Keywords: reception, receptionist, recepcionista, callcenter, teleoperator, telephone operator, telephonist, telephonic