Call Center Cost Analyst

Description

Job Summary: This Cost Analyst role focuses on designing and optimizing pricing strategies to maximize revenue and profitability by analyzing pricing data and models. Key Highlights: 1. Design and optimize pricing strategies to maximize revenue 2. Analyze and propose pricing models that directly impact revenue 3. Strategic coordination with Operations, Marketing, and Sales **Cost Analyst – Call Center** Make decisions that move millions. **Are you passionate about numbers that generate real money?** Here, you don’t just analyze data—you define the value of every lead, every call, and every sale. Your pricing strategy directly impacts the entire operation’s revenue. If you seek a role where your models translate into actual profit, this is your place. **Responsibilities:** Design and optimize pricing strategy to maximize revenue, profitability, and occupancy, while ensuring market competitiveness and operational alignment. * Analyze and propose pricing models, including: * Price per lead * Price per effective contact * Price per appointment * Sale price * Implement dynamic pricing based on demand and occupancy. * Monitor key performance indicators: ADR, RPD, RevPAC, occupancy, and margin. * Prepare weekly and monthly revenue forecasts. * Analyze competitors and market trends. * Coordinate with Operations, Marketing, and Sales departments. **Work Schedule:** * Monday to Friday, 9:00 AM to 7:00 PM, hybrid model with **remote work** **We Offer:** * Starting monthly salary of $20,000, with increases based on experience * Biweekly payments * Immediate hiring * Statutory benefits from day one (IMSS, INFONAVIT, Christmas bonus, vacation) * Job stability * Opportunities for professional growth and development **Required Profile:** * Bachelor’s degree in Finance, Economics, Actuarial Sciences, Engineering, Business Administration, or related field. * **2–3 years of verifiable experience in pricing or revenue management**. * Experience in financial analysis and forecasting models. * **Prior experience in the Call Center industry is mandatory.** * Advanced Excel proficiency required. * Knowledge of statistical analysis and price elasticity of demand. * Power BI is desirable. * **Intermediate or advanced English proficiency.** If you’re ready to join our team, **submit your CV through this channel**, and a Recruitment Analyst will contact you to schedule an interview. We look forward to meeting you soon!