Customer Service Supervisor

Description

Position Summary: We are seeking a Customer Service Supervisor to lead teams, resolve challenges, and ensure exceptional service with a human-centered and strategic focus. Key Highlights: 1. Inspiring leadership with a human-centered approach 2. Fostering a positive and collaborative work environment 3. Genuine passion for service and customer experience Are you someone who enjoys leading teams, solving daily challenges, and ensuring every customer receives exceptional service? We are looking for a Customer Service Supervisor with a human-centered approach, strategic mindset, and passion for service—someone who will guide our team toward excellence in every interaction. Your Mission Ensure the customer service team meets quality, efficiency, and customer satisfaction standards while cultivating a culture of service, learning, and motivation within the Contact Center. Your Responsibilities • Supervise team performance, ensuring adherence to KPIs and goals. • Monitor interactions (calls, messages, tickets) and provide consistent feedback. • Coordinate reinforcement activities and motivational initiatives. • Identify areas for improvement and propose continuous improvement plans. • Promote a positive, collaborative, and customer-oriented work environment. What We’re Looking For • Bachelor’s degree in Business Administration or related field. • 1–2 years of experience as a Supervisor in a Contact Center. • Experience leading customer service teams. • Knowledge of operational metrics and performance analysis. • Intermediate Excel proficiency (preferred). • Skills in coaching, leadership, and conflict resolution. What Sets You Apart • Inspiring leadership and a human-centered approach. • Clear, empathetic, and assertive communication. • Results orientation and commitment to continuous improvement. • Genuine passion for service and customer experience. • Ability to maintain focus in dynamic environments. Employment Type: Full-time, Indefinite-term Salary: $12,000.00 – $19,000.00 per month Benefits: * Discounts and preferential pricing * Medical expense insurance * Life insurance Education: * Incomplete or ongoing bachelor’s degree (preferred) Experience: * Customer service: 1 year (required) Work Location: On-site employment