Quality Agent

Description

Job Summary: We are seeking a Quality Agent to evaluate and monitor the quality of call center staff interactions, ensuring compliance with standards and processes. Key Highlights: 1. Enhances customer experience through service quality. 2. Collaborates with training to identify areas for improvement. 3. Participates in quality calibrations and metric analysis. Join our Quality Team! Quality Agent – Call Center \- Enhance the customer experience! Are you passionate about quality and customer service? We’re looking for a Quality Agent to join our call center team! **Job Objective:** Evaluate and monitor the quality of call center staff interactions, ensuring compliance with service standards and processes. **Key Responsibilities:** * Monitor calls, chats, and emails handled by operational staff * Evaluate agent performance and provide feedback * Identify areas for improvement and collaborate with training * Ensure process compliance and prepare quality reports * Analyze performance metrics and participate in quality calibrations **Requirements:** * Completed high school diploma or incomplete/complete bachelor’s degree * Minimum 1 year of call center experience * Knowledge of KPIs and intermediate Excel skills **What We Offer:** * Monthly net salary: $12,000 MXN * Monthly bonus: $2,000 MXN * Benefits and career growth opportunities * Dynamic and motivating work environment Location: * Polanco area, Mexico City (minutes away from Polanco and Cuatro Caminos metro stations) Interested? Send your CV and a brief description explaining why you are the ideal candidate for this position. Don’t miss this opportunity to join a successful team!