Help Desk

Description

We are seeking a Help Desk N1/N2 profile with experience in technical support, ticket handling, hardware, software, and connectivity troubleshooting, as well as knowledge of networking and Active Directory. The position focuses on telecommunications and infrastructure environments; therefore, experience in fault diagnosis, remote/on-site support, and working under SLA metrics is highly valued. **What we look for in you:** * University degree in IT or equivalent experience. * Advanced and fluent English speaking skills (mandatory). * 2–5 years of experience in help desks or service desks. * Exceptional customer service, communication, and teamwork skills. * Strong analytical and problem-solving skills. * Knowledge of hardware, printers, scanners, and peripherals. * Experience with MS Office Suite, O365, Teams, SCCM, Windows 10 and 11\. * Experience with ticket management systems (Freshservice is a plus). * Flexible schedule to cover any shift between 7:00 am and 10:00 pm, Monday through Friday. Employment type: Full-time Salary: $22,000\.00 per month Benefits: * Flexible working hours * Grocery vouchers Application question(s): * Can you hold conversations with Americans to provide support? Language: * English (Mandatory) Work location: On-site employment