Position Summary: Advise customers to identify their service needs at AT&T stores, achieving optimization while adhering to established processes and policies. Key Highlights: 1. Establish friendly and service-oriented relationships with customers 2. Ensure the best service and sales experience 3. Execute specialized activities oriented toward objectives **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Mexico Location Type: Tda Toluca Metepec I **Position Objective** --------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish cordial and service-oriented relationships with customers to ensure service levels, thereby providing alternatives for problem resolution. Implement quality standards established by Management and ensure the best service and sales experience. Accurately and completely route customer visits into the company's systems to enhance satisfaction. Execute specialized activities within processes oriented toward established objectives. **Education (Minimum and Desired)** -------------------------------- * Minimum Education: Technical Career / Completed High School Desired Education: Incomplete degree in Communication Sciences, Administration or related field; Bachelor’s Degree in Administration or related field. * *If selected as a candidate but not meeting the required educational level, you must sign a commitment letter to begin and/or complete the required level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Desired)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Desired Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.