Technical Support Analyst

Description

Job Summary: Provide efficient technical support to internal hospital users to ensure operational continuity and quality care. Key Highlights: 1. Timely technical support for equipment and systems in a hospital environment. 2. Preventive and corrective maintenance of technological infrastructure. 3. Professional development and job stability. **Job Description:** **Technical Support Analyst \- Star Médica** **Job Objective** Provide timely and efficient technical support to internal hospital users, ensuring the proper operation of computer equipment, systems, networks, and technological tools, thereby contributing to operational continuity and quality care within the institution. **Education** * Bachelor's degree or Engineering in Computer Systems, Informatics, Information Technologies, or related field. * Technical certifications (Microsoft, ITIL, Cisco, or similar) are desirable. Experience * Minimum 1–2 years in technical support, help desk, or IT infrastructure. * Experience in the hospital, clinical, or corporate sector is desirable. * Experience in user support and incident resolution. Technical Knowledge * Support for computer equipment, printers, and peripheral devices. * Hardware and software installation and configuration. * Windows operating systems and Office 365 suite. * Basic networking, structured cabling, and connectivity. * Active Directory and user administration. * Preventive and corrective maintenance. * Data backup and information security. * Ticket and incident management. * Knowledge of hospital information systems (HIS/ERP) is desirable. Main Responsibilities * Respond to and follow up on user reports and incidents. * Install, configure, and update institutional computer equipment and software. * Perform preventive and corrective maintenance on technological equipment. * Provide remote and on-site technical support to various hospital departments. * Ensure availability and proper functioning of technological infrastructure. * Escalate critical incidents to the appropriate department. * Manage and safeguard technological inventory. * Document solutions and track tickets. * Support technological projects and implementation of new systems. Competencies * Service orientation. * Ability to work under pressure. * Effective communication. * Problem-solving skills. * Organization and follow-up. * Sense of urgency. * Teamwork. * Adaptability. Schedule * Monday to Friday, 2:00 PM to 9:30 PM. * Sunday, 8:30 AM \- 4:00 PM. * Saturday: Day off. We Offer * Statutory and above-statutory benefits. * Major medical expense insurance. * Continuous training. * Professional development. * Job stability.