Systems Support Technician

Description

Job Summary: Systems Support Technician to ensure the proper functioning of systems, equipment, and networks, providing timely technical support. Key Highlights: 1. Comprehensive technical support for hardware, software, and POS systems. 2. Preventive and corrective maintenance of equipment to ensure operational continuity. 3. LAN network, router, and structured cabling management. **Beer Stop is seeking a Systems Support Technician in Cuauhtémoc \- Cuauhtémoc, Ciudad de México** ------------------------------------------------------------------------------------------------ Systems Support Technician to ensure the proper functioning of systems, equipment, and networks across branches, providing timely technical support to guarantee operational continuity. ### **Responsibilities** * Branch technical support: Address and resolve hardware, software, and POS system incidents across the 4 CDMX branches. * Equipment maintenance: Perform preventive and corrective maintenance on PCs, printers, and POS terminals to ensure operational continuity. * Network management: Configure and maintain LAN networks, routers, and structured cabling at each branch. * Ticket administration: Register, track, and close incidents via the Help Desk system, reporting status to Operations Management. * Opening and closing support: Provide technical assistance during branch opening and closing, including night shifts and weekends until 2:00 AM. ### **Skills** * Cybersecurity * Help Desk knowledge * LAN network administration * Systems maintenance * Point-of-sale (POS) equipment configuration * Network connectivity * Incident resolution * Procedure documentation * Hardware and software technical support * Problem solving * Effective communication * Organization * Teamwork * Adaptability **Desired education level:** Bachelor's degree or higher \- certified graduate **Desired experience level:** Mid-level **Departmental function:** Technology / Internet **Industry:** Food and Beverage **Skills:** * Teamwork * Effective communication * Attention to detail *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a020a265b000041006987a9\&source\=indeed*