Technical Support Engineer

Description

Job Summary: We are seeking a professional to join our Systems team, responsible for network infrastructure administration, incident management, and team collaboration. Key Highlights: 1. Responsible for IT infrastructure administration 2. Management and resolution of technical incidents 3. Coordination and collaboration with the team The IOS OFFICES team is growing, and we are looking for the most talented individuals! At **IOS OFFICES**, we seek your enthusiasm, organization, and talent to join our Systems team. **Technical Responsibilities:** * Use of terminal emulators such as **Putty, ZOC7, or similar tools** for infrastructure administration. * Configuration and management of network devices via **Command Line Interface (CLI)**. * Identification and understanding of the role of devices within the **network CORE**, including: \- Routers \- Firewalls / ASA \- Layer 2 and Layer 3 switches * Knowledge of the **OSI model** and its application in network incident resolution. * Administration and support of **WiFi networks**, understanding the role of **Access Points** in network connectivity. * Management of network connections on **computers and mobile devices**, considering different operating systems. * Interaction with IT infrastructure devices using various connection methods: \- Web-based access \- CLI \- Telnet \- SSH * Continuous monitoring of assigned sites using the **PRTG tool**, identifying alerts and potential incidents. **Incident Management:** * Respond to and track technical incidents at assigned sites. * Apply the escalation matrix according to established resolution timeframes. * Maintain constant communication with team members to ensure proper incident handling. * Timely reporting to leaders, regional teams, and the broader team regarding critical situations or escalated incidents. **Leadership and Collaboration:** * Take ownership of incident management and resolution within your assigned zone. * Coordinate communication among team members during events or significant failures. * Keep zone, regional, and leadership teams informed about incident status. **Schedule** * Monday to Friday, 10 a.m. to 8 p.m. * Two Saturdays per month, 9 a.m. to 1 p.m. **We Offer** * Statutory benefits * Savings fund * Career growth * Additional benefits Employment type: Full-time, indefinite term Salary: $14,000\.00 \- $16,000\.00 per month Benefits: * Complimentary beverages * Discounts and preferential pricing * Company parking * Employee referral program * Additional vacation days or paid leave Application Question(s): * Age? Work location: On-site employment