Position Summary: Responsible for providing warm and efficient service to guests, managing their arrival, stay, and departure to ensure a high-quality service experience. Key Highlights: 1. Previous experience in hotel front desk operations and PMS system handling. 2. Excellent customer service skills and effective communication. 3. Opportunity to work in a dynamic operational environment. **Hotel:** LUURE **Location:** Bosque Real **Position Type:** Operational **Schedule:** Full-time ### **Position Objective** Provide warm, efficient, and professional service to guests, managing their arrival, stay, and departure to ensure a high-quality service experience. ### **Main Responsibilities** * Perform check\-in and check\-out according to hotel standards. * Address guest requests, inquiries, and needs. * Manage reservations and updates within the system. * Maintain the front desk area in an orderly and clean condition. * Coordinate communication with other departments (housekeeping, maintenance, security). * Record incidents and follow up accordingly. * Handle cash and perform daily cash reconciliations. * Audits ### **Requirements** * Prior experience in hotel front desk operations. * Proficiency in computer use and PMS systems. * Cash handling, cash counts, billing, and administrative reporting. * Customer service quality standards and guest interaction protocols. * Excellent customer service skills and effective communication. * Availability for rotating shifts. ### **We Offer** * Competitive salary. * Statutory benefits. * English (Intermediate)