Position Summary: We are seeking an enthusiastic, organized, and talented individual to join our Systems team, focused on network infrastructure administration and technical incident management. Key Highlights: 1. Network infrastructure administration and equipment management. 2. Technical incident resolution and WiFi network support. 3. Collaboration in incident management and status communication. The IOS OFFICES team is growing, and we are looking for the most talented people! At **IOS OFFICES**, we seek your enthusiasm, organization, and talent to join our Systems team. **Technical Responsibilities:** * Use of terminal emulators such as **Putty, ZOC7, or similar tools** for infrastructure administration. * Configuration and management of network equipment via **Command-Line Interface (CLI)**. * Identification and understanding of the role of equipment within the network **CORE**, including: \- Routers \- Firewalls / ASA \- Layer 2 and Layer 3 switches * Knowledge of the **OSI Model** and its application in network incident resolution. * Administration and support of **WiFi networks**, understanding the role of **Access Points** in network connectivity. * Management of network connections on **computers and mobile devices**, considering different operating systems. * Interaction with IT infrastructure teams using various connection methods: \- Web-based access \- CLI \- Telnet \- SSH * Continuous monitoring of assigned sites using the **PRTG tool**, identifying alerts and potential incidents. **Incident Management:** * Respond to and track technical incidents at assigned sites. * Apply escalation procedures according to established resolution timeframes. * Maintain constant communication with team members to ensure proper incident handling. * Timely reporting to leaders, regional teams, and the team regarding critical situations or escalated incidents. **Leadership and Collaboration:** * Take ownership of incident management and resolution within your assigned zone. * Coordinate communication among team members during significant events or failures. * Keep zone teams, regional teams, and leadership informed about incident status. **Schedule** * Monday to Friday, 8 a.m. to 6 p.m. **We Offer** * Statutory benefits * Savings fund * Career growth * Additional benefits Employment type: Full-time, Indefinite-term contract Salary: $14,000\.00 \- $17,300\.00 per month Benefits: * Complimentary beverages * Discounts and preferential pricing * Company parking * Employee referral program * Additional vacation days or paid leave Application Question(s): * Age? Work location: On-site employment