BILINGUAL GUEST SERVICE CONCIERGE

Description

**About the Company**: JOIN THE GO TO LIMBO SA DE CV EXPERIENCE! GO TO LIMBO is a recognized company in the hospitality industry for its commitment to excellence in customer service. Working with us means becoming part of a dynamic and friendly team where we value the growth and development of our employees. * Location: Mexico City, Condesa and Polanco areas. **JOB OBJECTIVE:** To provide warm, professional, and excellent service to guests before, during, and after their stay, ensuring compliance with company and digital platform policies, procedures, and quality standards, as well as supporting administrative and operational management within the Guest Service department to achieve full customer satisfaction and company objectives. **Job Requirements:** ● Education: Bachelor’s degree or technical degree in Tourism, Hospitality, Business Administration, or related field (preferred). ● Experience: Minimum 1 year in customer service, hospitality, Airbnb, call centers, or concierge roles. ● Languages: Advanced English and Spanish (both oral and written); English interview is mandatory. ● Knowledge: ○ Digital platforms (Airbnb, OTAs, PMS). ● Sales strategies (cross\-selling, up\-selling). ● Handling petty cash and administrative reporting. ● Microsoft Office suite and digital communication tools. **Competencies:** ● Excellence in customer service. * Assertive and bilingual communication. * Problem solving and decision making. * Organization, planning, and follow\-up. * Working under pressure. * Proactivity and results orientation. **PERFORMANCE INDICATORS (KPIs)** ● 100% response rate compliance on digital platforms. ● Guest satisfaction level (positive reviews and average rating). ● Timely and proper resolution of incidents. ● Compliance with reports and deliverables (daily, weekly, and monthly). ● Achievement of departmental KPIs and sales targets. **Job Responsibilities:** 1\. Execute established departmental communication strategies to deliver excellent service to guests. 2\. Ensure compliance with the Guest Service department’s policies and procedures manual. 3\. Strictly comply with standards and policies set by digital platforms and the company. 4\. Maintain a 100% response rate, promptly addressing all guest requests and needs according to established standards. 5\. Assist and execute tasks assigned by your direct supervisor. 6\. Collaborate with co\-responsible departments to fully satisfy guest requests and requirements. 7\. Support administrative tasks assigned by your direct supervisor to achieve departmental goals. 8\. Support achievement of departmental objectives. 9\. Record, share, and implement corrective actions directed by your supervisor to improve areas identified in negative reviews. 10\. Report and support immediate resolution of issues before, during, and after guest stays. 11\. Deliver outstanding, warm, and memorable service before, during, and after guest stays. 12\. Support prompt resolution of guest emergencies. 13\. Process, submit, and record money requests and AirCover claims. 14\. Implement reservation modifications as previously authorized. 15\. Share and follow up with the maintenance department on guest reports submitted during their stay for prompt resolution. 16\. Support updating listing information. 17\. Assist in creating new listings. 18\. Promote and offer cross\-selling and up\- selling services. 19\. Assist in achieving the established sales plan objectives. 20\. Prepare and submit daily reports to your direct supervisor at the end of each shift summarizing tasks completed during the workday. And other duties and responsibilities. **Compensation and Additional Benefits:** \- Monthly salary: $15,000 MXN net. \- Statutory benefits from day one. \- Excellent work environment. \- Company phone and laptop. \- Work schedule: Morning, afternoon, and night shifts. Monday through Sunday, with one weekday day off. Work modality (70% administrative onsite, 30% operational onsite). Interested candidates may apply via this channel or contact us by phone or WhatsApp at: 56 2482 81 64\. Employment Type: Full\-time Salary: Up to $15,000.00 MXN per month Benefits: * Flexible schedules * Option for indefinite\-term contract * Complimentary uniforms Application Question(s): * What is your verifiable English proficiency percentage? * Are you available to rotate among morning, afternoon, and night shifts? Language: * English (Mandatory) Work Location: Onsite employment