Support Desk Technician

Description

Job Summary: We are seeking a Support Desk Technician to provide technical support to customers through various channels, including ticket registration and follow-up. Key Responsibilities: 1. Customer technical support via multiple channels (phone, chat, email) 2. Ticket registration, classification, and tracking 3. Use of ticket management and remote support tools A leading technology company is seeking; SUPPORT DESK TECHNICIAN Provide customer technical support through various intake channels (phone, chat, email) by registering, classifying, and tracking tickets. JOB PROFILE: Education: High school diploma, technical degree, incomplete degree, or student intern in communications, systems, informatics, computer science, or related fields. Experience: 1 year of experience in service desk operations Experience in customer service via phone, chat, and email; use of ticket management tools; first-level technical support with remote assistance; operating system knowledge; email management; incident logging; basic networking; ITIL knowledge and/or certification preferred; customer-oriented with quality focus. Knowledge: Operating systems, computer hardware, Microsoft applications fundamentals, Office suite, email, incident logging, remote connection software, basic networking. ITIL knowledge preferred. WHAT WE OFFER? Monthly net base salary Statutory benefits Monday to Friday schedule ONE WEEKEND SHIFT PER MONTH Rotating shift schedule Statutory benefits 100% on-site work in SANTA FE. -Requirements- Minimum education: Upper secondary education – General High School Diploma 1 year of experience Keywords: technologist, technician, tech, technician, technology, tecnologia, technologist, support, support, soporte