Reservation Agent - Bilingual

Description

Job Summary: A leading hotel company is seeking a Bilingual Reservation Agent with no prior experience for its Contact Center, requiring an excellent service attitude and strong communication skills to serve global customers. Key Highlights: 1. Opportunity for a Bilingual Reservation Agent with No Experience 2. Join a Hotel Contact Center Team 3. Development of Skills and Global Customer Service A prominent hotel industry company is seeking personnel as Bilingual Reservation Agents with no prior experience to join its Contact Center team. We seek individuals with an excellent service attitude and strong communication skills. We Offer: • Monthly base salary of $16,200 gross • Savings fund: 13% • Expense vouchers: 10% • Restaurant vouchers • Above-average Christmas bonus • Life insurance • Medical, dental, and psychological services • Discounts across hotel chains • Total GYM pass • Personal or emergency days off • Birthday leave available on any day of the month • Discount coupon booklet Responsibilities: • Answer customer calls regarding reservations • Finalize customer reservations across various hotels • Deliver the best possible customer experience • Offer optimal solutions • Serve customers from anywhere in the world • Sell additional services • Operate electronic devices • Identify customer needs Requirements: • No prior experience required (skills will be developed) • Minimum English proficiency level: C1 • Pleasant voice tone • Strong verbal fluency and courteous customer interaction • Service-oriented attitude • Complete and valid documentation • Minimum education: High school diploma or bachelor’s degree Work Schedule: - Monday to Sunday, fixed shift to choose from 7:00 AM – 3:00 PM 1:30 PM – 9:30 PM 2:30 PM – 10:30 PM 3:00 PM – 11:00 PM - Two days off per week - Meal break included Work Location: - Insurgentes Sur. -Requirements- Minimum Education: Upper Secondary Education – General High School Years of Experience Age: 19 years or older Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante