Post-Implementation Support Analyst

Description

Job Summary: We are seeking a Hypercare/Post-Implementation Support Agent to handle incidents, provide first- and second-level support, analyze and escalate issues, and assist in system stabilization. Key Highlights: 1. Handle incidents and requirements arising from implementations 2. Provide first- and second-level support to users 3. Accompany users during system stabilization WE ARE LOOKING FOR A HYPERCARE / POST-IMPLEMENTATION SUPPORT AGENT! Schedule: Monday to Friday, 9:00 a.m. to 6:00 p.m. Department: Operations / Systems / Support / Digital Transformation Key Responsibilities Handle incidents and requirements arising from implementation or migration. Provide first- and second-level support to internal and/or external users. Analyze, document, and escalate incidents according to defined workflows. Validate affected information, transactions, and processes. Track tickets to closure while meeting SLAs. Support operational corrections, reprocessing, or temporary adjustments. Identify recurring errors and propose containment actions. Accompany users during system stabilization. Document lessons learned and contribute to the knowledge base. Requirements Education: Completed high school (technical diploma or incomplete bachelor’s degree in systems, administration, or related field preferred). Experience: 1–2 years in operational support, help desk, or implementation projects (preferred). Proficiency with administrative systems, CRM, or ERP. Ticket management (Jira or Salesforce preferred). Basic to intermediate Excel skills. Correct spelling and clear writing for documentation. Basic understanding of operational processes. · We Offer Base salary: $12,000 gross monthly Statutory benefits Accelerated learning in post-implementation support Collaborative, results-oriented environment Opportunity for continuation based on performance and project needs Are you interested? Apply through this channel. -Requirements- Minimum education: Upper secondary education – Technological High School Diploma 2 years of experience Age: between 20 and 45 years Keywords: analyst, support, apoyo, soporte