Bilingual Agent - Afternoon Shift

Description

Job Summary: A leading hotel company is seeking a Bilingual Reservation Agent with no prior experience to join its Contact Center, focused on delivering the best customer experience and service. Key Highlights: 1. Opportunity to develop skills without prior experience 2. International customer service and service sales 3. Excellent service attitude and communication skills A prominent hotel industry company is seeking personnel as a Bilingual Reservation Agent with no prior experience to join its Contact Center team. We seek individuals with an excellent service attitude and strong communication skills. We offer: • Monthly base salary of $16,200 gross • Savings fund: 13% • Expense vouchers: 10% • Restaurant vouchers • Above-average year-end bonus • Life insurance • Medical, dental, and psychological services • Discounts across hotel chains • Total Pass GYM membership • Personal or emergency days off • Birthday leave available on any day of the month • Discount coupon booklet Responsibilities: • Answer customer calls regarding reservations • Finalize customer reservations across various hotels • Deliver the best possible customer experience • Offer the best available option • Serve customers from anywhere in the world • Service sales • Operate electronic devices • Identify customer needs Requirements: • No prior experience required (skills will be developed) • English proficiency level C1 mandatory • Pleasant voice tone • Articulate speech and friendly customer interaction • Service-oriented attitude • Complete and valid documentation • Minimum education: High school diploma or bachelor’s degree Work Schedule: - Monday to Sunday, fixed shift (to be selected) 7:00 AM – 3:00 PM 1:30 PM – 9:30 PM 2:30 PM – 10:30 PM 3:00 PM – 11:00 PM - Two days off per week - Meal break included Work Location: - Insurgentes Sur. -Requirements- Minimum education: Upper secondary education – General High School years of experience Age: 19 years or older Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante