Bilingual Technical Support Engineer – Advanced English

Description

Job Summary: Provide bilingual telephone technical support to resolve hardware and software issues on industrial printing machines. Key Highlights: 1. Bilingual technical support for customers in the U.S. and Canada 2. Specialized training in technical problem resolution 3. Collaborative and dynamic work environment A leading technology company is seeking: **BILINGUAL TECHNICAL SUPPORT ENGINEER** ***ADVANCED ENGLISH REQUIRED*** **Job Requirements:** * Minimum education: Technician in Information Technologies, Computer Science, Computing, or related field. * Prior experience in technical support and telephone assistance. * Advanced English skills; interaction is with customers in the U.S. and Canada. * Knowledge of technical support, customer service, printers, and multifunction devices. **Job Responsibilities:** * Provide telephone technical support in English for well-known brand industrial printing machines. * Resolve hardware and software technical issues; specialized training is provided. * Respond to user requests and inquiries. * Maintain records of reported incidents. * Work schedule: Monday to Friday, 8-hour shifts plus 1-hour lunch break and two 15-minute breaks. * WEEKENDS OFF (SATURDAY AND SUNDAY) * WORK LOCATION: NEAR PARQUE DE LOS VENADOS METRO STATION ON THE GOLD LINE **We Offer:** * Gross monthly salary of $20,000\. * Statutory benefits * Immediate and permanent hiring * Opportunities for training and professional development. * Collaborative and dynamic work environment. PLEASE APPLY THROUGH THIS CHANNEL AND WE WILL CONTACT YOU Employment Type: Full-time, Indefinite-term Salary: $20,000\.00 per month Work Location: On-site employment