Job Summary: We are seeking a Level 2 Technical Support professional to resolve complex technical issues in mobile and web applications and provide specialized support for escalated requests. Key Highlights: 1. Specialized support for mobile and web applications 2. Resolution of complex technical issues 3. Professional development We are looking for a **Technical Support** professional! At Phinder, an IT talent acquisition firm, we connect top professionals with opportunities at leading organizations. We are currently seeking a **Level 2 Technical Support** professional to join the **Actinver** team on-site. **Requirements:** * Technical diploma or Bachelor’s/Engineering degree in Systems, Computer Science, or related field. * Minimum of **2 years of experience in Level 1 Technical Support**, and at least **1 year in Level 2 Support**. * Intermediate knowledge of: * Ticketing tools (Jira, others) * Postman * TeamViewer, AnyDesk, RDP, SSH * Databases: Oracle, MySQL, MongoDB, Redshift, Neptune, DynamoDB * Cloud services: **AWS** (mandatory) * Microsoft 365 (especially Excel) * Server management (Windows Server, Linux, cloud services such as AWS/Azure) * **Intermediate–Advanced English**, with technical reading, writing, and comprehension skills. **Desirable Knowledge:** * API consumption using Postman. * Proficiency with tools such as FileZilla, WinSCP. * Familiarity with technical documentation structures and ticket escalation procedures. * Remote management of computing devices. **Main Responsibilities:** * Resolve complex technical issues related to mobile and web applications. * Provide specialized support for requests escalated from Level 1 support. * Document and track each incident or ticket in a structured manner. * Address requests related to infrastructure, primarily concerning AWS services and databases. **What We Offer:** * Net salary of $16,000 to $18,000 * Statutory and above-statutory benefits (Major Medical Expense Insurance and Life Insurance). * 15 days of Christmas bonus. * 25% vacation premium. * Profit sharing. * Professional development opportunity * Schedule: Monday to Friday, 9 AM to 7 PM * Location: Miguel Hidalgo, CDMX. Are you interested in this opportunity? Apply directly through this channel. We want to meet you! Employment Type: Full-time Salary: $16,000.00 – $18,000.00 per month Benefits: * Major Medical Expense Insurance * Life Insurance Workplace: On-site