Call Center Supervisor

Description

Job Summary: We are seeking an experienced Collection Supervisor with personnel management and database handling expertise to lead teams and develop recovery strategies. Key Highlights: 1. Supervision and development of collection strategies 2. Database analysis and team performance evaluation 3. Leadership and teamwork to achieve objectives Collection Supervisor with Excel proficiency Campaigns: Plata Card / Kueski We offer: \* Base monthly salary of $10,000 (gross, initial) \* Monthly commissions starting at 1% of portfolio billing \* Statutory benefits \* Paid training \* Professional growth opportunities \* Job stability Schedule: \* Monday to Friday: 09:00–19:00 \* Saturday: 09:00–14:00 \* Fixed rest day on Sunday Requirements: \* Minimum 6 months of collection experience (mandatory) \* Prior experience as a supervisor or in personnel management \* Age between 20 and 35 years \* Intermediate-level Excel proficiency Knowledge and Skills: \* Call management and portfolio follow-up \* Client negotiation \* Database handling and analysis \* Pivot tables and segmentation \* Delinquent portfolio management \* Leadership and teamwork Main Responsibilities: \* Supervision of the collection team \* Database analysis and performance evaluation \* Development of recovery strategies \* Creation and monitoring of work queues \* Achievement of collection targets Location: One block from Viveros Metro Station (Line 3\), CDMX Salary: $9,280\.01 \- $18,603\.03 per month Workplace: On-site employment