Credit Analysis Supervisor

Description

Job Summary: Supervise daily credit evaluation operations, ensure policy compliance, and guide the team toward accurate and timely financial decisions. Key Highlights: 1. A fundamental role in the purpose-driven organizational culture. 2. Promotion of a balance between personal and professional life. 3. An opportunity to join a highly committed team. **Credit Analysis Supervisor** **Who Are We?** We are a consumer lending company whose mission is to simplify life by offering straightforward and personalized financial solutions to Mexicans. Our organizational purpose is to build a better world through financial inclusion, and we consider the **Credit Analysis Supervisor** role fundamental to shaping and sustaining our purpose-driven organizational culture. We are committed to promoting strategies that help us maintain a balance between personal and professional life, where each of our employees feels motivated and sees themselves reflected in business outcomes. You will join a highly committed team eager to support your seamless onboarding, and together, we will achieve our goals. **Key Responsibilities:** * Supervise daily evaluation operations to ensure timely and accurate credit decisions. * Ensure proper application of credit policies, risk standards, and underwriting guidelines. * Monitor underwriting KPIs, including approval rates, time-to-contract, and delinquency levels. * Provide coaching, guidance, and performance feedback to underwriting team members (loan managers). * Escalate complex or exceptional credit cases to the Credit and Risk team as needed. * Collaborate with Credit, Risk, and Product teams to support policy updates and operational changes. * Identify operational inefficiencies and propose process improvements. * Ensure compliance with internal controls, regulatory requirements, and audit standards. * Support onboarding and training of new underwriting team members. * Maintain appropriate documentation of underwriting processes and decisions. **Knowledge and Skills Required for This Role:** * Bachelor’s degree in Business Administration, Finance, Economics, Engineering, or related field. * Knowledge of credit risk and underwriting processes. * Consumer loan products and Paylater models. Credit policies, scoring cards, and decision rules. * Operational performance management. * CRM and underwriting tools (e.g., Salesforce). **Essential Functional / Technical Skills:** * Strong analytical and decision-making skills. * Attention to detail and risk awareness. * Team supervision and training. * Process optimization mindset. * Ability to manage priorities in high-volume environments. * Advanced Excel skills. * Clear written and verbal communication. **Experience** * Experience in underwriting or credit risk roles. * Prior experience leading or supervising operational teams. * Experience in financial services or fintech environments (preferred). * Exposure to automated and manual credit decision-making processes. * Other: English, conversational level (preferred). **Top 5 Essential Criteria** * Solid understanding of credit risk. * People leadership capabilities. * Exceptional attention to detail. * Accountability. * Continuous improvement mindset. **What We Can Offer You** Work with the best team in a startup environment. Hybrid work model. Additional paid leave beyond statutory requirements. Work-Life Balance Program featuring various initiatives. Free lunch once per week. Various team-building events throughout the year. Unlimited online medical care, psychological counseling, and nutritional advice. Self-care. **Does This Sound Good?** If yes, please send us your CV. ***Only pre-selected candidates will be contacted. All shortlisted candidates will be invited to complete an initial online screening as part of the selection process.*** Our company is an equal opportunity employer and values diversity and inclusion in the workplace. We aim to recruit, develop, and retain the most talented individuals from diverse cultures, perspectives, skills, and experiences across our workforce. All employment decisions are based on merit, competence, performance, and business needs.