Job Summary: We are seeking a proactive and responsible Monitoring Agent to join our team, managing data and serving customers in the telecommunications sector. Key Highlights: 1. Growth opportunity at a leading telecommunications company 2. Development of skills in data analysis and customer service 3. Free corporate training for professional improvement WE ARE THE LEADING COMPANY IN THE TELECOMMUNICATIONS INDUSTRY WITH NATIONAL PRESENCE, 100% MEXICAN, AND WE ARE LOOKING FOR TALENT TO JOIN OUR GREAT TEAM AS: **MONITORING AGENT** **VARIOUS LOCATIONS** **KNOWLEDGE REQUIREMENTS** * DATA ANALYSIS * EXCEL PROFICIENCY OF 60% OR HIGHER * CUSTOMER SERVICE * MANAGEMENT OF WHATSAPP GROUPS * CUSTOMER SERVICE MANAGEMENT PLATFORMS * FIBER OPTICS KNOWLEDGE (PREFERRED) * FIELD OPERATIONS KNOWLEDGE * REQUIREMENTS * INCOMPLETE UNIVERSITY DEGREE OR COMPLETED HIGH SCHOOL * AVAILABILITY OF TIME (INCLUDING WEEKENDS) * PROACTIVE * RESPONSIBLE * COMMITTED * PUNCTUALITY * TEAMWORK * WILLINGNESS TO TRAVEL TO WORK LOCATIONS * ABILITY TO WORK UNDER PRESSURE * ATTENTION TO AND FOLLOW-UP ON INSTRUCTIONS **FREE CORPORATE TRAINING AT SANTA FE HEADQUARTERS** * WORK LOCATIONS * SANTA FE, CDMX * COYOACAN * TLALNEPANTLA * SAN JERONIMO C.U