CUSTOMER SERVICE ANALYST

Description

Job Summary: CRYOINFRA is seeking a Customer Service Analyst to provide support and advisory services for billing, energy consumption reconciliation, and report generation. Key Highlights: 1. Certified company by Great Place To Work and Socially Responsible 2. Promotes inclusion and diversity with equal opportunities 3. Direct hiring by the Company **CRYOINFRA is seeking a CUSTOMER SERVICE ANALYST in El Parque \- Naucalpan de Juárez, State of Mexico** --------------------------------------------------------------------------------------------------------- CRYOINFRA, certified as a Great Place To Work and Socially Responsible Company, invites you to join our team as a CUSTOMER SERVICE ANALYST Education: Degree in Energy Engineering, Chemical Engineering, or related field Willingness to travel **Technical Skills:** Proficiency in Microsoft Office Suite, Excel (formulas, charts), PowerPoint (presentations) **Responsibilities:** Provide customer and/or interdepartmental support and advisory services to resolve discrepancies identified in billing Reconcile electrical energy consumption data Conduct monthly review of CFE billing statements and receipts Prepare quarterly and annual savings reports Capture and analyze electricity tariff rates published monthly by CFE Monitor electricity billing regarding consumption and savings Validate invoices from the Wholesale Electricity Market **We Offer:** Benefits exceeding statutory requirements Grocery vouchers and meal vouchers Savings fund Performance bonus Direct hiring by the Company. CRYOINFRA will not request any form of compensation before, during, or after a talent acquisition process. At Cryoinfra, we reaffirm our commitment to respecting human rights and children's rights. Furthermore, we promote and value inclusion and diversity, ensuring equal opportunities across all our employment practices. Thank you for your interest in this position, and we wish you great success in your job search **Desired Education Level:** Bachelor’s degree \- completed **Desired Experience Level:** Entry-level **Departmental Function:** Administrative / Secretarial **Industry:** Chemical Products **Skills:** * Effective communication * Proactive attitude * Numerical analysis *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a1078935300005300ff5500\&source\=indeed*