Administrative Commercial Executive

Description

Position Summary: Attends to and follows up with prospects interested in clinic services, managing appointments, billing, and ensuring a professional experience. Key Highlights: 1. Timely attention and follow-up to interested prospects 2. Appointment coordination and support in billing processes 3. Contribution to a professional service experience ADMINISTRATIVE COMMERCIAL EXECUTIVE \- Conversational English Position Objective: Provide timely attention and follow-up to prospects interested in the clinic’s services, ensuring proper administrative management, appointment coordination, and support in billing processes, thereby contributing to a professional and organized service experience. General Position Information: * Location: WTC, Mexico City * Company Industry: Clinic specialized in hair transplantation * Working Hours: o Monday to Friday, 9:00 AM to 6:00 PM o Saturdays, 9:00 AM to 2:00 PM (extended until 6:00 PM if hair transplant procedures are scheduled) * Salary: $12,000 monthly net \+ commission scheme \+ statutory benefits Main Responsibilities: * Follow up on phone calls and interested prospects. * Schedule evaluation appointments and confirm patient attendance. * Manage and administer the appointment schedule. * Provide initial attention and guidance to potential clients. * Perform billing activities and administrative follow-up. * Keep patient and prospect information updated. * Coordinate communication between patients and the medical/commercial department. * Support general administrative activities of the clinic. * Conduct post-service follow-up to ensure customer satisfaction. Required Profile: Education: * Completed high school; technical degree or incomplete/completed bachelor’s degree in administrative, commercial, or related fields. * Advanced English proficiency (most clients are foreigners). Experience: * Minimum 1 year in administrative roles, customer service, commercial follow-up, or reception. * Preferred experience in clinics, medical offices, aesthetics, health, or service industries. Knowledge: * Appointment scheduling and coordination. * Basic billing. * Telephone customer service and client follow-up. * Basic Excel and administrative tools proficiency. Skills: * Service-oriented attitude. * Effective communication and courteous demeanor. * Organization and follow-up capability. * Commercial focus and attention to detail. * Professional appearance.