Banking company located in Mexico City, is looking for: CUSTOMER SERVICE PORTAL PERFORMANCE ANALYST / Monitoring Specialist Profile: * Bachelor's degree in Computer Systems Engineering, Computer Science, IT or related field * Experience monitoring web portals using tools such as: Data Dog, New Relic, APPDynamics, Dynatrace. * Service Now, Jira and/or Splunk required for ticket management. * Understanding of SLA, SLO, and key web performance concepts (e.g., Time to First Byte, DOM load time, and API latency). English: **C1 level mandatory (conversational assessment will be administered)** We offer: * Salary: $42,000 net monthly * 100% payroll employment * Statutory benefits * Life insurance * Major medical expense insurance * **On-site work mode** * **Work location: Av. Patriotismo, near Mixcoac metro station, Benito Juárez, Mexico City** Job type: Full-time Salary: Up to $42,000.00 per month Benefits: * Major medical expense insurance * Life insurance Experience: * Data Dog, New Relic, APPDynamics, Dynatrace: 3 years (Desirable) * Service Now, Jira and/or Splunk: 3 years (Desirable) * Knowledge of SLA, SLO: 2 years (Desirable) * Web performance concepts (Time to First Byte): 1 year (Desirable) Language: * Advanced English C1 (Mandatory) Workplace: On-site job