*This vacancy comes from the job board Talenteca.com* ### **Vacancy for Work \& Management company in Miguel Hidalgo, Mexico City** A global leader company providing support to governments and diplomatic missions by managing administrative tasks related to visas, passports and consular services is looking for your talent as: Senior Operations Manager for Mexico and Latin America, responsible for managing all visa application centers in the country, ensuring strict compliance with operational procedures, while optimizing revenue streams, improving profitability and maintaining high customer satisfaction standards. Additionally, this role involves managing diplomatic interactions and building relationships with corresponding missions/embassies. **REQUIREMENTS:** * Bachelor's or Master's degree * Minimum of 8 to 10 years of experience in similar roles within industries such as CALL CENTER / HOTEL MANAGEMENT / GOVERNMENT / AIRPORTS and TOURISM (TRAVEL AGENCIES) * **Experience in multinational (foreign) companies**. * **English-Spanish bilingual**, spoken, read and written at executive level (B2, C1, C2) * Proficiency in **MS Office** (Outlook, Excel, Word) and digital tools. * **Willingness to travel frequently**. **RESPONSIBILITIES:** * Proven experience in coordinating different departments. * Supervise the business unit and its processes within the country. * Develop and maintain Standard Operating Procedures, policies and manuals to uphold process standards. * Control and manage country expense budgets and allocated resources. * Conduct periodic cost and productivity analyses to monitor and optimize financial performance. * Lead process improvement initiatives to increase productivity at all levels. * Manage profitability and achieve EBIT targets. * Explore new business opportunities and acquire new clients, including potential international markets. * Retain existing clients by managing relationships and ensuring contract renewals. * Explore and develop revenue channels through government agencies and ministries. **WE OFFER:** Monthly salary ranging from $70,000 to $80,000 MXN before taxes depending on experience. Statutory benefits PLUS (Major medical expenses) Technology bonus of 1,000 pesos monthly Professional development opportunities Excellent work environment and job stability. Direct employment contract with the company. Working hours: Monday to Friday, 8:00 am to 5:00 pm. JOIN OUR GREAT TEAM! **Interested candidates should apply through this platform.** **Desired education level:** Higher education \- degree holder **Desired experience level:** Managerial level **Departmental function:** Commercial / Sales **Industry:** Information Services **Skills:** * FLUENT BUSINESS ENGLISH *This vacancy comes from the job board Talenteca.com:* *https://www.talenteca.com/anuncio?j\_id\=690a43d83c00003800ee004f\&source\=indeed*