Front Desk and Guest Service Manager

Description

Position Summary: Hotel in CDMX seeks a Front Desk Manager with Opera experience, responsible for staff supervision, quality management, and guest service. Key Highlights: 1. Lead and supervise front desk and guest service teams. 2. Ensure compliance with quality and service standards. 3. Advanced Opera system operation and problem resolution. Hotel in CDMX seeks FRONT DESK MANAGER WITH OPERA EXPERIENCE AND FLEXIBLE SCHEDULE Advanced English REQUIRED * Implement quality management system policies, guidelines, and procedures within assigned areas, as well as applicable service norms and/or standards. * Keep staff under supervision updated on applicable rates, packages, and promotions. * Conduct regular facility inspections and ensure strict adherence to standards. * Address and follow up on guest feedback, complaints, suggestions, or grievances. * Supervise and participate in area inventory activities. * Support the hotel manager in recruitment efforts. * Responsible for timely training and development of staff in accordance with hotel policies. * Ensure all daily tasks are completed accurately and promptly. * Excellent interpersonal and personnel management skills (front desk agents, telephone operators, and bellboys). * Resolve special guest requests during their stay at the hotel. * Monitor, control, and verify that all operations are entered into the system and complete their normal operational process per shift. * Ensure all services are correctly billed and income is recorded in the corresponding account. Cash handling and terminal operations. * Ability and attitude to handle complaints and resolve problems. * Audits and bank branch visits. APPLY ONLY IF YOU MEET ALL REQUIREMENTS 56\*52\*50\*52\*3 NINE Salary: $19,000\.00 \- $23,000\.00 per month Benefits: * Salary increases * Complimentary beverages * Savings fund * Employee discount * Gym discount * Sick leave days * Company parking * Option for indefinite-term contract * Dining service * Gym service * Complimentary uniforms Workplace: On-site employment