Key Account Specialist

Description

Job Summary: You will serve as the primary liaison with customers, ensuring efficient and successful ground logistics operations, building strong relationships, and understanding their needs. Key Responsibilities: 1. Develop and maintain strong relationships with key customers 2. Act as the primary point of contact and ensure customer satisfaction 3. Identify upselling and cross-selling opportunities **Carolina Logistics** is a prominent U.S.-based freight forwarder with 14 years of experience in the international market. Headquartered in South Carolina, we provide comprehensive logistics solutions, efficiently integrating air, ground, and ocean transportation services. Our commitment to excellence is reflected in delivering intelligent logistics solutions that optimize the supply chain while providing exceptional customer service. We proudly serve clients worldwide, connecting businesses with reliable, efficient, and seamless logistics solutions. As a **Key Account Specialist** at Carolina Logistics, you will be the primary liaison with our customers, ensuring they experience efficient and successful ground logistics operations. **Requirements** * 1 year of verifiable experience as a **Key Account Specialist** or **Account Executive (Ground Freight)** * Proven track record of meeting and exceeding sales targets within the industry * In-depth knowledge of the ground transportation industry, including trends, regulations, and key players * **Intermediate-to-advanced English** **Job Responsibilities (Key Account Specialist – Ground Freight)** * Develop and maintain strong relationships with key customers * Serve as the primary point of contact, addressing inquiries, concerns, and ensuring customer satisfaction * Identify **upselling and cross-selling** opportunities within key accounts * Collaborate with customers to understand their evolving needs * Develop detailed proposals with customized solutions * Lead contract negotiations, including terms, pricing, and service agreements **Key Competencies and Skills** * Communication skills * Persuasion ability * Strategic thinking * Teamwork **Job Description** * **Employment Type:** Indefinite-term contract * **Working Hours:** Monday to Friday, 08:00–17:00 * **Work Modality:** On-site * **Location:** Cuauhtémoc, Ciudad de México (CDMX) **Benefits** * Career development plan and growth opportunities * Excellent commission structure * Job stability