Position Summary: Provide first-level technical support to users and technological infrastructure, ensuring system operation and basic monitoring. Key Responsibilities: 1. Initial incident response and follow-up on preventive/corrective tasks. 2. Infrastructure and technological platform monitoring. 3. Perimeter firewall and server administration and configuration. We are a technology-sector company seeking: **TR1 Technical Support Analyst in hybrid work mode** **Work location: Lomas de Chapultepec, Miguel Hidalgo borough, CDMX, near Auditorio Metro Station or Campo Marte MB Station.** **Working hours:** Monday to Friday, 7:00 AM to 3:00 PM; one Sunday per fortnight from home (on-call duty); **hybrid mode: 3 days in the office and the rest remotely.** **Position objective:** Provide first-level technical support to company users and technological infrastructure, ensuring system operation and basic monitoring. Participate in initial incident response, timely escalation, and follow-up on preventive and corrective administrative tasks. **Education:** Completed Technical Degree in Computer Science, Systems Engineering, Computer Science, Networking, or related field; Bachelor’s degree in Computing. **Experience:** Minimum 2 years in technical support, including experience as TR1 Technical Support, Network Administration, or related role. **Other required knowledge for this position:** * TR1 technical support for equipment and users: **intermediate level** * Office 365 administration: **intermediate level** * Basic knowledge of firewall (Fortinet) configuration and monitoring – desirable, **intermediate level** * Knowledge of TCP/IP, DNS, DHCP, VLAN protocols – **mandatory** * Basic administration of Linux (Debian) server services and packages – mandatory, **basic-to-intermediate level** * Active Directory administration – **mandatory** * Ability to review logs and identify patterns for analysis – **mandatory** * Ability to prepare technical findings reports and propose preventive and corrective actions – **mandatory** **Required competencies:** * Organization and follow-up * Service orientation * Innovative and creative problem solving * Results-oriented mindset * Teamwork **Key activities to perform:** * Monitor infrastructure and technological platform. * Respond to requests and incidents from internal and external customers, categorize them, and escalate according to the escalation matrix. * Administer and configure perimeter firewalls. * Administer servers. * Perform basic maintenance and configuration backups of devices and equipment. * Participate in initial incident response. **We offer:** * Gross monthly salary * 100% payroll scheme * Direct employment contract with the company * Biweekly payment * 12 vacation days in the first year * 25% vacation bonus * 30-day Christmas bonus (aguinaldo) * 5% savings fund * 3% food vouchers * Additional benefits If you meet the profile, do not hesitate to apply to begin the hiring process. Good luck!! Salary: $20,000.00 \- $25,000.00 per month Benefits: * Salary increases * Option for indefinite-term contract * Food vouchers Application question(s): * What is your desired gross monthly salary? (i.e., before tax deductions) Education: * Completed higher technical degree (Mandatory) Experience: * Level 1 technical support: 2 years (Mandatory) Work location: Hybrid remote work in 11000, Lomas de Chapultepec neighborhood, CDMX