Description
Job Summary:
Provide an exceptional and personalized shopping experience while actively driving sales through in-depth product knowledge and comprehensive customer service.
Key Highlights:
1. Provide an exceptional and personalized shopping experience
2. Actively drive sales with a consultative approach
3. Comprehensive customer management from selection through after-sales
**Purpose of the Position:**
Deliver an exceptional shopping experience to customers by ensuring deep product knowledge and offering personalized service—from garment selection through final delivery—while actively driving sales via a consultative approach.
**Roles and Responsibilities:**
Sales:
* Possess extensive product knowledge.
* Actively participate in showroom appointments with purchase proposals.
* Take measurements in an optimal and professional manner.
* Follow up with prospective customers until closure/completion.
* Provide customer service throughout the entire process: order generation, fitting, and delivery.
* Provide post-sales service regarding garment status.
* Review loyalty proposals and execute repurchase.
Orders:
* Enter customer orders into the system and forward them to the workshop.
* For alteration processes, maintain communication with the tailor and ensure timely and proper delivery.
* Report on purchasing trends, customer needs, and/or benefits.
* Track all customer issues that arise (complaints, discounts, etc.). If authorization is required, review with the Manager.
* Conduct quality control on garments prior to delivery to inspect finishing details.
**Requirements:**
* Strong passion for fashion
* Prior sales experience
* Completed bachelor’s degree
Employment Type: Full-time
Salary: $30,000.00 - $50,000.00 per month
Education:
* Completed bachelor’s degree (Preferred)
Experience:
* Sales: 2 years (Preferred)
Work Location: On-site employment