Pricing & Customer Service Executive (Freight Forwarding)

Description

Job Summary: We are seeking a professional to develop and manage transportation vendors, coordinate competitive pricing, and provide support in quotations and customer service. Key Highlights: 1. Experience in pricing, procurement, and customer service in logistics. 2. Negotiation of credit terms and coordination with strategic partners. 3. Fluent communication in Spanish and English, and networking skills. OBJECTIVES: Develop potential local transportation vendors and operational partners for maritime transport, air transport, land transport, cross-border transport, and courier services. Support the evaluation and qualification of new vendors and partners according to the company’s onboarding standards. Collaborate in evaluating vendors and partners against the company’s evaluation criteria. Provide quotation and rate support to the sales, marketing, operations, and other departments upon request. Track the registration of new vendors and partners in the CRM system. Manage procurement, pricing, customer service, and credit term negotiations. Coordinate with shipping lines, airlines, land transportation companies, co-loaders, vendors, and other partners to ensure competitive pricing. Provide prompt, high-quality responses to inquiries from customers, overseas agents, and internal departments regarding maritime transport, air transport, land services, express deliveries, and cross-border logistics. Education: Bachelor’s degree in Business Administration, Marketing, International Trade, or related field. **Work Experience: Over 3 years in pricing, procurement, and customer service within the transportation and logistics industry.** Essential Skills: Experience in pricing, sales orientation, marketing knowledge, and customer service skills. Business acumen and excellent negotiation skills. Ability to build professional networks and possess industry-specific resources. Mandatory experience and knowledge of the international transportation industry. Strong time management and ability to work under pressure while meeting deadlines. Customer orientation and teamwork. Proficiency in computer tools (MS Office, CRM). Excellent oral and written communication skills in both Spanish and English. Proactivity, assertiveness, and timely responsiveness. Adaptability to change. Languages: Advanced English (reading, writing, and speaking). Employment Type: Full-time Salary: $25,000.00 - $30,000.00 per month Benefits: * Option for an indefinite-term contract * Life insurance * Food vouchers Work Location: On-site employment