Technical Support Engineer

Description

Position Summary: Provide comprehensive first-level technical support to all users, ensuring compliance with help desk processes. Key Highlights: 1. Comprehensive technical support and continuous on-site assistance. 2. Incident diagnosis and resolution, ensuring user satisfaction. 3. Simultaneous management of multiple incidents in an orderly and controlled manner. **PERIODICO ESTO is seeking a Technical Support Engineer in San Rafael \- Cuauhtémoc, Ciudad de México** --------------------------------------------------------------------------------------------------- **IT Support Technician** **Objective** Provide comprehensive first-level technical support to all corporate users through continuous on-site assistance, incident diagnosis and resolution, ensuring compliance with help desk processes. Required Profile * Age 20 to 27 years * Technical degree/Bachelor's degree/Engineering degree in Information Technology or related field * Graduated or with 100% credits completed (intern) Experience * 1 to 3 years in technical support and user assistance Technical Knowledge * Windows and macOS operating systems. * Hardware and peripheral support. * Proficiency with help desk/ticketing tools. * General knowledge of: * ERP systems * Web platforms * Collaborative tools * Technical fault diagnosis and resolution Key Responsibilities * Register, track, and close all requests via the ticketing system without exception. * Adhere strictly to processes and guidelines defined by GNS. * Avoid handling requests outside official channels. * Manage multiple incidents simultaneously while maintaining order and control. Competencies * Operational discipline * Process adherence * Strong sense of organization and follow-up * Responsibility * Stress tolerance * Service-oriented attitude IMPORTANT: Upload an updated CV with current contact information. **Desired Education Level:** Higher education \- graduate **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Newspaper and News Publishing *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69f237363700003000cec287\&source\=indeed*