**People Hackers is seeking L1 Network Support NOC N1 in Puerto Morelos, Quintana Roo** -------------------------------------------------------------------------------- **About us** * Solutions integrator specializing in networks and security—a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are looking for an N1 NOC network monitoring and support analyst with experience on diverse equipment such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **About our value proposition** * Access to certifications and training courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment, with real medium- and long-term career development. * Operational freedom to manage your time and achieve a professional-personal balance. **About our value proposition** Excellent work environment, medium- and long-term development, plus extensive training and hands-on experience—we offer: * **Starting salary**: 16,000 pesos net plus a monthly bonus of 1,500 pesos (direct contract), statutory benefits, and extensive training. * **Working hours**: Monday through Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Ave. Bacalar, Cancún, Quintana Roo. Col. Juárez CDMX **What we’re looking for?** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk, Security & Network Service Desk, NOC Engineer, NOC Consultant, NOC SOC Analyst, Infrastructure Analyst. * Availability to attend to clients and incidents, service-oriented focus. First-level support. * On-site first-level technical network support; prior NOC experience required. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) indicators, and service reporting (KPI Dashboards). * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms—LAN, WLAN, and WAN—via SNMP or ICMP, including tools such as: Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network equipment such as: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless devices, and controllers from brands including: Cisco, SonicWall, Fortinet, Aruba, Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous apps, and associated issues). * Basic knowledge of root cause analysis and investigation. **Desired education level:** Higher education (incomplete) **Desired experience level:** Entry-level **Departmental function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC SOC Networks cabling network * Monitoring PRTG SNMP FW WiFi * Access point router switch * LAN WAN WLAN Wireless ticket * Access point network equipment *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69581cdd3e00006000db297a&source=indeed