ERP Functional Specialist

Description

Position Summary: Provide functional and operational support for the ERP system (D365), handling, tracking, and resolving incidents, documenting processes, and supporting users to ensure smooth operations. Key Highlights: 1. Functional and operational support for ERP systems (D365) 2. Process documentation and user support 3. Incident handling and follow-up ***ERP Functional Specialist*** **Position Objective** Provide functional and operational support for the ERP system (D365\) by handling, tracking, and resolving incidents, documenting processes, and supporting users, thereby ensuring correct system operation and compliance with established processes. **Required Profile** * Age 25 or older * Bachelor’s degree or engineering degree in Systems, Information Technology, Computer Science, Administration, Industrial Engineering, or related field * Degree completed **Experience** * 2–3 years of experience in ERP functional support and user assistance **Technical Knowledge** * ERP system proficiency (D365\) preferred * Administrative and operational processes * Process documentation * Helpdesk / ticketing tools * Collaborative tools * Functional testing (testing) * Incident diagnosis and tracking **Key Responsibilities** * Handle, log, and track functional incidents via the ticketing system **without exception** * Follow up on requests until closure, ensuring full traceability * Support resolution of ERP operational incidents * Document processes, workflows, and user manuals * Assist in end-user training * Validate information and support correct system operation * Support requirements gathering from users * Participate in functional testing (testing) * Adhere to processes and guidelines defined by the Systems Management team * Avoid handling requests outside official channels **Competencies** * Operational discipline * Process adherence * Strong sense of order and follow-up * Attention to detail * Effective communication * User orientation * Teamwork * Adaptability * Proactivity * Goal- and metric-driven orientation **Language** * Basic to intermediate English (preferred) IMPORTANT: Upload an updated CV with current contact information. Employment Type: Full-time Salary: $22,000\.00 \- $25,000\.00 per month Benefits: * Option for indefinite-term contract * Major medical expense insurance * Discounted cafeteria service * Grocery vouchers Work Location: On-site