Associate Staff Engineer, New Product Development

Description

Job Summary: Clinical Support Coordinator is responsible for providing expert technical and clinical support to customers and internal teams, ensuring proper and efficient use of products. Key Highlights: 1. Provides expert technical and clinical support to customers and internal teams. 2. Collaborates in identifying opportunities for product improvement. 3. Develops training programs for end users. Now Job ID R\-543165 Category Sales Location Mexico Region LATAM **We are the people who give possibilities purpose** BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. **Job Description** =================== Clinical Support Coordinator: Responsible for providing expert technical and clinical support to customers and internal teams, ensuring the appropriate and efficient use of Becton Dickinson’s products and solutions. Responsibilities: * Provide technical and clinical support to customers, both remotely and in person, for issue resolution, inquiries, and training. * Collaborate with sales and marketing teams in presenting products and solutions to prospective customers. * Conduct product demonstrations and evaluations. * Develop and deliver training programs for end users and internal staff on product usage and maintenance. * Document and track support cases, ensuring customer satisfaction and timely resolution of incidents. * Participate in creating technical and clinical support materials, such as manuals, quick-reference guides, and FAQs. * Stay current on the latest technologies, products, and market trends relevant to the Urology (Urinary Catheterization) business area. * Collaborate in identifying opportunities for improvement in products and services based on customer feedback. Requirements: * Bachelor’s degree in Nursing, Biomedical Engineering, or Epidemiology/Infectious Diseases. * Minimum 3 years of experience in technical or clinical support for medical devices. * Knowledge of clinical principles and practices relevant to the Urology (Urinary Catheterization) portfolio. * Excellent oral and written communication skills, with the ability to clearly and concisely explain complex technical concepts. * Customer-oriented mindset and ability to build strong relationships. * Ability to work independently and as part of a team. * Proactive, with problem-solving and decision-making capabilities. * Willingness to travel. * Proficiency in English (desirable). * Proficiency in computer tools and office software (Microsoft Office). "BD values equity in the workplace without discrimination against any disability, class, ethnicity, age, religion, gender identity, or sexual orientation." **Why Join Us?** ================ To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face\-to\-face collaboration supports your learning, your progress, and your success. **To learn more about BD visit**https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Optional Skills . **Primary Work Location** ========================= MEX Mexico City \- Lomas de Chapultepec**Additional Locations** ======================== **Work Shift** ==============