Concierge (Central Guest Services)

Description

Job Summary: A major hotel chain is seeking a Concierge to provide personalized guest services, ensuring a comfortable experience and fulfilling guests’ needs. Key Highlights: 1. Guest attention with a personalized service philosophy 2. Advanced English proficiency and customer service experience 3. Extensive support and organizational functions for guest stays CENTRAL HOTELES, a prominent hotel chain reflecting the historical and cultural environment of Mexico City—whose buildings stand out not only for their beauty but also for their service philosophy centered on personalized attention—seeks personnel for: **CONCIERGE (GUEST SERVICES)** GENERAL OBJECTIVE(S) OF THE DEPARTMENT OR AREA * Provide guests with all available hotel services upon arrival, as well as fulfill all types of accommodation-related needs, maintaining friendliness and courtesy to ensure comfort and deliver the welcome drink. JOB REQUIREMENTS: * Gender: Not specified. * Marital status: Not specified. * Education: Bachelor’s degree in Tourism (graduated or intern). * Language: Advanced English — full command of technical and business conversation. * Experience: **Minimum of 2 years** **(in guest services or as a concierge).** KNOWLEDGE: * Proficiency in Microsoft Office suite. * Event setup, decoration, audiovisuals, group coordination. JOB FUNCTIONS: * Manage tours. * Arrange taxis. * Process guest requisitions. * Handle postage stamps. * Pick-up services. * Room decoration. * Organization of special events. * Monitor timekeeping. * Manage wake-up calls. * Welcome calls. * Address any guest need as promptly as possible. * Maintain work area in perfect condition; it must always be clean. * Complaint log and follow-up. PERSONAL ATTITUDES: * Friendly and courteous * Neat and excellent appearance * Punctual * Honest * Discreet * Pleasant appearance * Responsible * Discreet CAPABILITIES AND SKILLS: * Customer service * Service orientation * Strong verbal communication * Immediate response capability * Problem-solving WE OFFER: * Base salary * Statutory and above-statutory benefits * Food vouchers * Life insurance * Complimentary meals * Uniforms * Medical membership. * Commissions. * Etc.