Functional Support Analyst (Troubleshooting)

Description

Summary: Odoo is seeking an investigative and empathetic Functional Support specialist with excellent communication skills to become an expert in their open-source ERP SaaS and maximize customer satisfaction. Highlights: 1. Opportunity to become an expert in top open-source ERP SaaS 2. Focus on customer satisfaction and product feedback contribution 3. Great opportunity to learn about software for graduates and career advancers In Odoo we believe in diversity, inclusion and excellence in customer service. We are looking for passionate people who share our vision and are willing to make a difference This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcome!! **About the job:** Odoo is the world's top open\-source ERP SaaS, and Functional Support is the key to our future success! We're looking for someone who is investigative, empathetic, and has great communication skills and understands small to medium\-sized businesses and the functions within them. **Responsibilities:** * Become an expert on all of the features and functions within Odoo's software applications * Provide expertise to clients seeking to use Odoo applications effectively * Create solutions and effectively communicate (written, verbal) with customers through our ticketing system, live chat and phone calls * Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues * Gather feedback: our product team loves to crank out features that our users are asking for * Boost Customer Satisfaction and productivity. **Must\-Have:** * Bachelor's degree * Passion for software products * Bilingual proficiency * Ability to communicate technical concepts clearly and effectively, both written and orally * Ability to learn * Critical learning and social setting. **Nice to Have:** * Business experience at an ERP * Experience/knowledge with tickets\-support * Sociable and outgoing **​​What we offer:** * Starting salary from $22,000 MXN (based on competencies and experience) * Flexible working hours * Hybrid work * Health insurance * Life insurance * Christmas bonus * Vacations * Unlimited sick\-days * Extended maternity/paternity permission * Continuous training * Great work environment! * Sponsored events * Total Pass * Fruit, coffee and snacks * Wellness program Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. NOTE: *This role does not exclusively involve handling phone calls; the primary method of contact with the customers is through our tickets system.* Tipo de puesto: Tiempo completo Sueldo: $22,000\.00 \- $30,000\.00 al mes Beneficios: * Bebidas gratis * Días de maternidad superiores a los de la ley * Días de paternidad superiores a los de la ley * Días por enfermedad * Horarios flexibles * Programa de referidos * Seguro de gastos médicos mayores * Seguro dental * Seguro de vida * Servicio de gimnasio * Trabajo desde casa * Vacaciones adicionales o permisos con goce de sueldo Pregunta(s) de postulación: * ¿Cuál es tu expectativa salarial bruta? * ¿Cuál es tu nivel de inglés? Básico (A1/A2\), Intermedio (B1/B2\) o Avanzado (C1/C2\) Escolaridad: * Licenciatura terminada (Obligatorio) Lugar de trabajo: remoto híbrido en Miguel Hidalgo, CDMX